Under the supervision of the Senior Vice President of Specialized Insurance, the incumbent is responsible for ensuring customer satisfaction by addressing their needs and fostering strong relationships with both internal and external stakeholders within the aviation insurance damage department. ✈️

💼 Why work at Covalen?

Because we take pride in being a human-scale company;
Because we make it a point to always innovate and improve;
Because you will have the opportunity to be part of the development and growth of a rapidly expanding Quebec-based company;
Because we can provide you with the means to grow and develop;
Because you can benefit from commissions and attractive bonuses based on annual performance.

📝 Specific responsibilities

Handle new business and renewals within the prescribed deadlines.
Ensure customer retention.
Conduct risk analysis, review coverage, and identify necessary changes or omissions from the last renewal.
Prepare, review, and send various insurance documents (quotes, cover notes, invoices, certificates of insurance, endorsements, etc.).
Prepare insurance proposals for the previous year and for the new year.
Collect information to update clients.
Collaborate with the producer to develop marketing strategies.
Provide exceptional customer service.
Negotiate renewal terms and changes (endorsements) with insurers.
Collect accounts receivable in collaboration with the finance department.
Follow up on recommendations made by insurers and inform the producer of any issues.
Assist clients with claims and report them to the claims department or insurer.
Perform any other related tasks.

📝 Requirements

1. Hold a valid broker’s license and a RIBO license;
2. Have 2-3 years of relevant experience;
3. Excellent customer service skills;
4. Strong ability to build relationships with internal and external stakeholders;
5. Proficiency in both French and English, spoken and written (an asset) to serve the Ontario market;
6. Excellent proficiency in the MS Office suite;
7. Knowledge of the EPIC software is an asset;
8. Must be based in Montreal or Ontario;
9. Availability for travel.

🔍 Desired qualities and skills

• Positive attitude and team spirit;
• Ability to work under pressure with tight deadlines;
• Sense of responsibility;
• Independence and initiative;
• Good judgment and problem-solving ability;
• Excellent time and priority management;
• Dynamic, professional, autonomous, and versatile.

Certification: Autre

Commercial Insurance Broker